*** Buyers are protected by my "100% delighted customers" instant refund / replacement policy. (see below)
*** We endeavour to ship goods exactly as photographed - but problems occasionally occur requiring substitution of goods - please rest assured, I will do everything possible to ensure you are delighted with your item.
*** It is vital that you retain both the packaging and your item until you are sure that there are no problems at all. This allows for re sealing shipping back to me using the "Return to Sender" postage free system.
*** I know that most buyers are honest - but there are a few who might want to take advantage of my "100% delighted customers" instant refund / replacement policy. I ask these buyers to remember that I am not a huge trader - just myself and my interpreter / assistant. I can not afford the financial loss that dishonesty or abuse of this policy could bring. So please be fair and only claim truthfully so I can keep my instant refund / replacement policy going.
Cost:
*** shipping is as shown in eBay description details.
*** To keep shipping costs to a minimum and transit time short, goods are shipped either from China / Hong Kong or Australia depending on source location, weight, type, etc. Shipping and handling cost is therefore calculated at a flat rate per product.
*** Shipping discounts can not be applied to $1 or 99c start items.
Timing
*** Goods are usually shipped within just a few days of payment clearing. But unforeseen delays can occur, so if delivery is urgent or deadlined please email before bidding to be sure.
*** Please allow 2-4 days for payment to clear, 1 - 5 days processing order and up to 9 days transit (depending on destination). We also offer expedited delivery / express shipping when possible.
*** Please bear in mind – I can try to work 24 hours a day 7 days a week, but my interperter can not. Please be fair – don’t leave negative feedback if you email on Friday and we do not answer until Monday.
Problems & Returns
If you have a problem please contact me before leaving feedback . If notified before feedback I will do whatever it takes to solve any problem to your satisfaction and to compensate buyer to ensure that you are not just happy but delighted with goods and service provided. I will probably need help from my interpreter - so please allow me 48 hours to reply.
Damaged & Lost Items
I check and package goods carefully, so items are usually delivered in perfect condition. Occasionally, items in sealed packages or (rarely) defective goods escape detection and are shipped - these will always be immediatly replaced or refunded. Goods can sometimes be damaged or lost in transit - this is covered by insurance. Any transit damaged or lost goods will be replaced or refunded immediatly upon their return. (this is why we ask you to keep the packaging too). Refunds are given when all other options fail. To ensure 100% happy customers, so we will ALWAYS find a solution.
